Client support

Grievance Redressal

A clear path for raising a service concern and taking it to the appropriate institution if needed.

Protection firstRead the terms
02

Keep records

Retain copies of emails, statements, acknowledgements and any complaint reference number.

03

Escalate through the relevant product channel

If the issue concerns an AMC, insurer, issuer, platform or regulated intermediary, use that institution’s official grievance process and applicable regulator/ombudsman mechanism.

A clearer next step

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Start with the goal. Then discuss the product category, trade-offs and next steps.

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